Refund policy

REFUNDS

Swiss Gallery will provide a full refund or exchange should you receive a faulty item or be unsatisfied with an item received on the following conditions:

If any items in your order prove to be faulty, please return the items to Swiss Gallery with a copy of the delivery note, call the Swiss Gallery Customer Service Team to obtain a returns number and also indicate whether you would like to receive a refund (including delivery costs) or an exchange. Our promise to replace the item or refund your money does not apply to faults or damages caused by accident, neglect or misuse.

If you change your mind, you may return any product to Swiss Gallery, unopened and in perfect condition, within 14 days from recipet of delivery. Certain exclusions apply. See the paragraph below. Please contact Swiss Gallery to obtain a return number, include why the product has been returned and indicate whether you would like to receive a refund (excluding your original delivery charge) or an exchange.

Except in relation to faulty or incorrectly supplied goods, where your statutory rights are unaffected, personalised goods made to a customer’s specifications may not be returned. When your item is a specially ordered large item, we do not keep stock of this item, and we will raise an order through a supplier direct to you. In such cases, you may not be able to return your goods if they are unwanted; however, if you experience problems with your goods or order, then please contact the Swiss Gallery Team.

For further details on returning your purchase to the Swiss Gallery store, please refer to the reverse of your delivery note. In all cases, you must obtain a returns number by contacting the Swiss Gallery Team; this will ensure we can track all parts of the returns process.