Terms of service

DISCLAIMER

Please note any use of this website or purchase made through this website constitutes an agreement to abide by the terms and conditions detailed below, which shall override any other terms and conditions. Any contracts or agreements formed between you and us by means of this website shall be governed and construed according to English law, and any disputes or proceedings shall be subject to the exclusive jurisdiction of the English courts.

ONLINE SHOPPING

We have taken care in presenting the products on our website as accurately as possible. The images you see will depend on your monitor’s display and colour capabilities. We are, therefore, unable to guarantee that the product images you see are an accurate representation of the actual merchandise. Before placing an order, you should read the Delivery Information and Returns Policy. These pages form part of these terms and conditions and contain important information about your order.

INTRODUCTION OFFER

Swiss Gallery on occasion runs a introduction offer for new clients at a fixed discount or free-gift. Please note this discount/gift is only applicable to certain products, and is not redeemable against sale or preowned items.

BUSINESS SALES

Sales of goods by the group are for personal use only, so a VAT invoice will not be provided unless specifically requested.
If you have a business need to purchase items from us, please contact our online team, who will confirm if approval can be obtained for the sale. If approved, we will be able to issue a VAT invoice to the company acquiring the goods; otherwise, the VAT invoice will be in the name of the individual entering into the sale.

ORDERS

Once you have completed the checkout process, we will send you an order confirmation email detailing your ordered products. This is not an order acceptance. Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order.

Non-acceptance of an order may be a result of one of the following:

• The product you ordered is unavailable from stock
  
• Our inability to obtain authorisation for your payment
  
• The identification of a pricing or product description error
  
• You're not meeting the eligibility to order criteria set out in the main Terms & Conditions
  
• Your order not passing our verification checks.
  
• When your order is placed, the funds for your order will be ‘pending’ and ready for us to ‘collect’ when we despatch your order.
  
• Pending funds means the amount of authorised money is set aside, away from your available balance and the amount is not debited completely until the day of despatch. Goods will not be despatched until payment collection has been successful.
  

VALIDATION CHECKS

All credit, debit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. In addition, to prevent fraudulent use of credit, debit and charge cards will validate the names, addresses and other information supplied during the order process against commercially available records (e.g. Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from the SwissGallery.co.uk website, you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order, or we may be unable to accept your order. Any information given may be disclosed to a registered Credit Reference Agency, which may record the information. All information provided will be treated in accordance with the current data protection laws. These measures are taken as extra protection for you to ensure your online shopping experience with us is as safe and secure as possible.

PRIVACY POLICY

To view our privacy policy, please click here.

COMPLAINTS

If you have any cause for complaint, return the item to Swiss Gallery, 45A Old Bond Street, London W1S 4QT. Or email ask@swissgallery.co.uk

 You will also need to send a copy of the guarantee and receipt. Swiss Gallery will then implement full remedial work at no expense to you.
The guarantee is not transferable and does not affect your statutory rights.
For further information, please contact: ask@swissgallery.co.uk or phone us on +44 (0)207 355 100 Monday to Friday between 10 am and 8 pm.

CANCELLATION

Under the Consumer Protection Regulations, you have the right to cancel your order with us at any time within seven days of receiving your goods. If we cannot deliver your order within our standard delivery timescales, you are entitled to cancel your order with no penalty. Should you cancel the contract, we will then refund you the price you have paid for the goods; this will not include a delivery charge if you have cancelled after your order has been dispatched, also not a service provided by us, such as a special delivery service. You are under a duty to take reasonable care of the goods, which means the goods must be unused. Please contact our Customer Service Team should you wish to cancel your order.

MISSING PARCELS OR ITEMS

If your parcel has not arrived within five working days from receipt of your dispatch email, please contact one of our team straight away. We need to be made aware of the missing parcel within 14 days of the dispatch email to be able to investigate it and claim compensation for it where necessary.

If you receive your parcel and you believe it has something missing, please contact us immediately to allow us to investigate further. You need to contact us within seven days of receiving your delivery, and please retain all packaging.
Any notifications outside of the time periods mentioned above will mean we are unable to make a thorough investigation, and any claim against us for the lost item will be rejected.

DELIVERY ADDRESS

All deliveries will be made to you at the addresses specified by you in the order. At our discretion and expense, we may deliver parts of your order separately. If we cannot deliver the products to you at the address you have specified for any reason (other than when we are at fault), we will notify you and store the products. If you wish us to redeliver the products to you, you will need to authorise us to charge your credit card/debit card for such re-delivery. If we do not hear from you within 28 days, we will cancel the order and refund your payment to you less any reasonable delivery charges we have incurred.

A signature will be required to receive the order, and you will be responsible for the products as soon as they are delivered. Ownership of the products shall pass to you once we receive full payment.
If you decide to have your order delivered to a different address than your own, a signature will still be required, and the general conditions of delivery will remain unchanged.

COPYRIGHT, TRADEMARK & CONTENT

All materials on this site, including content, design, text, graphics and photographs, are the copyright of Swiss Gallery and respective brands.

You may download and print content from this site for media-related or personal use only. This is subject to the material being reproduced accurately and not being used in a derogatory manner or in a misleading context. Where this material is reproduced, published, broadcast or otherwise issued to others, the source and copyright status must be acknowledged. No right, title or interest in any downloaded materials or software is transferred to you by such downloading. You may not make any other use of material on this site (including reproductions, publication, alteration, distribution, broadcast or any other exploitation except as above) without our written permission.

DISCLAIMERS

This site is provided on an “as is” basis without making any warranties or representations of any kind with respect to this site or its contents, and Swiss Gallery disclaims all such representations or warranties. In addition, Swiss Gallery makes no representations or warranties about the accuracy or completeness of the information contained on this site. These disclaimers do not exclude the Swiss Gallery's liability for matters which may not be excluded under any applicable national law.

Neither Swiss Gallery nor any of its directors, employees or agents will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss or damage to property and claims of third parties. Swiss Gallery does not exclude any liability for death or personal injury resulting from its negligence or the negligence of its directors, employees or agents.

Swiss Gallery cannot be responsible for any losses you may incur in transmitting information to us via internet link or e-mail. Any such loss shall not be borne wholly or partly by us and shall be your responsibility.